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What's new in Operate AI v1.3.83

Released: Sep 27, 2026

This update is all about making Operate AI more dependable. We listened closely to your feedback, tracked down the causes, and fixed them. You'll find the app opens faster, captures more reliably, and sends cleaner reports.

At a glance

  • Faster to open. Less waiting on the loading spinner when you come back to the app.
  • No more getting stuck. We fixed the blank white screen and the capture screen that wouldn't let you save or cancel.
  • Better videos everywhere. Videos now play in reports, in edit mode, and on every device.

 Faster and more dependable 

  • Opens faster after a break. When you switch back to Operate AI after using other apps, you'll spend less time waiting on the loading spinner.
  • Quicker photo and video uploads. Pictures and videos now send to the cloud faster.
  • Stronger behind the scenes. We upgraded how the app stores your information on your phone, which means fewer glitches and less need to delete and reinstall the app.
  • Correct first screen in your browser. Signing in on a computer now opens your Properties list instead of the Add Property screen.
  • Ready for newer Android devices. The app now displays correctly on the latest Android phones, tablets, and foldables.

 Taking photos, videos, and voice memos 

  • No more getting stuck on the capture screen. In some cases you couldn't save a new ticket or back out of it. Both buttons now work every time.
  • No more white screen after cancelling. Cancelling a ticket in Advanced Mode now takes you back to the property instead of a blank screen.
  • Save a ticket with just a video. Recording a video is now enough to add a ticket — no photo or memo required.
  • Zoom buttons work. Tapping 0.5x or 1x now changes the camera zoom on all phones and tablets.
  • Photos stay right side up. Pictures taken sideways on a tablet are now turned the right way automatically.
  • Voice memos show their text. The written version of your voice memo now appears next to the recording.
  • Videos get a preview picture. Tickets with a video now show a still image on the ticket card and in the ticket details.
  • Videos play while editing. You can now watch a video while editing a ticket or when viewing it full size.
  • New videos play on every device. A video you add to an existing ticket now plays correctly on your other phones and tablets.

 Site visits 

  • Visit screens scroll on iPhone. You can now scroll to reach the "mark complete" checkbox at the bottom of a visit step.
  • Camera no longer shows behind the visit. The camera view no longer stays on as the background of the Visits screen.
  • New tickets always included. "New tickets captured during this visit" is now always checked when you define and send a visit report.
  • Complete photo set for site audits. All of your audit photos now show up, and the screen label now reads "Active Visit" to match the rest of the app.
  • Clearer visit history for your customers. When a visit ends without a report, your customer now sees a simple note saying so instead of empty sections.

 Reports and sharing 

  • Every ticket makes it into the report. Tickets without a written description now show up in visit reports like all the others.
  • Watch videos in reports. Videos now play right inside the online report. In the PDF, a play button on the picture opens the video online.
  • Priority and due date on reports. If your company uses the issue workflow, reports now show each ticket's priority and due date, plus a "What we found" label above the description.
  • One consistent report. The Report button in the customer portal and every copied report link now open the same, up-to-date online report. Link labels are also clearer.
  • "Online Report" link fixed. The link inside emailed and PDF reports opens correctly again.
  • "Hide contact information" stays the way you set it. The checkbox no longer switches on or off by itself.
  • Cleaner emails. Addresses in report emails no longer turn into blue links.
  • Scheduled reports are back on time. Reports set to send automatically are sending again.

 Small improvements 

  • Text a contact from the app. Contact cards now have a Text button when a mobile number is on file. Call and Text both ask you to confirm first.
  • Set a default Crew Lead for each property. Add the property's main Crew Lead/Foreman in Property Details, and new tickets are assigned to them automatically.
  • Set how often each property should be visited. Choose a visit schedule for each property in Property Details.
  • Clearer label. "Visible in Customer Portal" is now "Visible to Customer."
  • Property changes save properly. Changing "Is this an active Property?" now lets you save.
  • Tidier property list in your browser. We removed an extra sideways scroll bar.

 How to update 

  • iPhone and iPad: Open the App Store, tap your profile picture, and update Operate AI.
  • Android: Open Google Play, tap your profile picture, choose Manage apps & device, and update Operate AI.
  • Web browser: Refresh the page. You'll get the latest version automatically.

Questions or feedback? Contact us at support@operate.ai. We reply to every message!