--- title: What's new in Operate AI v1.3.97 description: This update is all about making Operate AI more dependable. We listened closely to your feedback, tracked down the causes, and fixed them. You'll find the app opens faster, captures more reliably, and sends cleaner reports. --- [Skip to content](https://knowledge.operate.ai/whats-new-in-operate-ai-v1.3.97#main-content) English Show submenu for translations ![Operate Logo Knowledge Base (HubSpot)](https://knowledge.operate.ai/hs-fs/hubfs/Operate%20Logo%20Knowledge%20Base%20(HubSpot).png?width=463&height=50&name=Operate%20Logo%20Knowledge%20Base%20(HubSpot).png) - [Tickets](https://46850440.hs-sites-na2.com/tickets-view) - [Sign out](https://46850440.hs-sites-na2.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://46850440.hs-sites-na2.com/tickets-view) - [Sign out](https://46850440.hs-sites-na2.com/_hcms/mem/logout) - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Operate Help Center](https://knowledge.operate.ai/?hsLang=en) 2. [Product updates](https://knowledge.operate.ai/product-updates?hsLang=en) October 14, 2026 # What's new in Operate AI v1.3.97 ## Released: Oct 14, 2026 This update keeps our focus on making Operate AI dependable, and makes it easier to find your way around. Every screen now follows the same layout, so buttons are always where you expect them. We also fixed more of the problems you told us about, from sideways photos to text memos that were hard to save. ### At a glance - **Easier to find your way around.** Every screen now has the same header, titles and back button.  Also, you'll notice the Add button now floats near your thumb to make it faster to find. - **Add a ticket your way.** One photo, one memo or one video is now enough to save a ticket. - **More of your team can run visits.** Anyone on your team can now start a Site Visit, whatever their role. ### A consistent look on every screen - **Same header everywhere.** Every screen now shows its title, a short description of where you are, and a back button in the same place. - **Buttons where you expect them.** Edit, Save and other actions now sit in the top-right corner of the screen. - **Clear confirmations.** The app asks before you delete something, including a Site Visit, and every confirmation looks and works the same way. ### Adding and editing tickets - **Save a ticket with any one item.** A single photo, voice memo, text memo or video is now enough to add a ticket. - **Text memos are easier to work with.** It's now clear how to save a text memo, and you can remove one before the ticket is saved. - **Immediately move the map pin.** In Advanced Mode (now called "Refine" Mode) and Location Edit, drag the pin straight to the right spot. You no longer need to tap the pin icon first. - **Photos stay upright.** Regardless of the hold your phone when taking a photo, we'll rotate them so they always appear right. - **Wide photos too!** When you turn your phone sideways, you get a wide-screen photo. - **Word documents open.** Word files attached to a ticket now render in-line. - **Voice and video work the same way.** The written version of a voice memo or video now appears the same way for both, and videos now show their preview picture and written version on the phone that recorded them. - **Smarter ticket details.** Operate AI now fills in each ticket's service line, and more reliably writes a name and description from your voice memo. - **Format your descriptions.** Add bold, colors, highlights and bullet points to a ticket's description. The formatting carries through to your reports. ### Site visits - **Anyone can run a visit.** Crew Leads and other roles now see the full Visit Guide. Before, some saw an empty guide. - **Visits are named for you and you can rename them.** New visits are named by date, for example "Oct 14 Visit". ### Maps - **Newer satellite views.** If a property's satellite picture is out of date, for example new construction still shows as empty land, you can now switch to a newer satellite view from the map layers button (Google and Esri now with more to come). ### Sharing and reports - **Videos show in the customer portal.** Ticket videos now appear when customers open your portal link. - **Video previews in emailed reports.** Videos in emailed reports now show a preview picture. ### Faster and more dependable - **Opens even faster.** Coming back to the app after a break no longer waits on a long loading spinner. - **Managers see updates as they happen.** If you oversee several branches, changes your team makes now show up right away. - **Video and voice details aren't lost.** We fixed a problem where a video's preview picture or written version don't continue to retry during an unstable connection. - **No more white screen when updating ticket details.** The Update Details button also now works when you clear a field. - **Android buttons are no longer hidden.** On Android, the system navigation bar no longer covers buttons at the bottom of the screen. - **No more mystery badge on iPhone.** The red "1" on the app icon is gone. - **Watching for hot phones.** A couple of you told us your phone gets warm while using the app. We now detect when that happens so we can find and fix the cause. - **Updated foundation.** We updated the technology the mobile app is built on, for better stability on the latest phones.  How to update  - **iPhone and iPad:** Open the App Store, tap your profile picture, and update Operate AI. - **Android:** Open Google Play, tap your profile picture, choose **Manage apps & device**, and update Operate AI. - **Web browser:** Refresh the page. You'll get the latest version automatically. Questions or feedback? Contact us at support@operate.ai. 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